transfer to Wise virtual accounts
Since the start of Covid and all through 2019 I was sending about $1000 per month from my bank account to family's bank account in Cambodia using Western Union. Then all of a sudden they blocked my account with no explanations. Then all through 2021 I have been using Remitly . They were good , cheap and very fast,,,,, but then the day before xmas ,,, they blocked my account. Again , no reason given.
Has anyone had this happen to them before ? I could understand it if say I had a criminal record or no funds or a simular problem, but this appears to be just random attacks on a person sending money to Cambodia. Perhaps they dont want customers any more.
You guys that have used Wise , Would you recommend them ?
Has anyone had this happen to them before ? I could understand it if say I had a criminal record or no funds or a simular problem, but this appears to be just random attacks on a person sending money to Cambodia. Perhaps they dont want customers any more.
You guys that have used Wise , Would you recommend them ?
To me the problem seems to be with the intermediary bank.
Dear XXXXXX
I hope you are having a good day during this holiday season.
My name is Lesther, from the Executive Escalation Team at Remitly. It will be a pleasure to help you regarding your most recent transfer that was cancelled and your account access.
I want to take this opportunity to thank you for the time you have shared with the Remitly family. It is our pleasure that you have selected us as your remittance company so you can send your money to your friends and family around the globe.
I tried to call you at the phone number you had registered, but my call was not connected and I was directed to your voicemail.
I want to thank you for bringing this situation to my attention. At Remitly one of our main objectives is to provide the most trusted financial service so our customers can have a peace of mind that their promises are delivered to their families and friends around the world as fast as possible. To be able to fulfill our vision, it is our responsibility to keep your information secure, and your money safe as well.
Truly this global pandemic has become a challenge for all of us, especially to the ones we love most in their home countries where the opportunities are more challenging. I went ahead and launched a full investigation of the details available in your account to find out the reason your transfer was cancelled and determine why you had troubles login back into your account.
After very careful consideration of the information I found, it is really had for me to let you know that your account will remain closed not only because we have duties as a regulated financial company, but because keeping your money and information safe is also our priority, we are working towards cancelling the last remittance you submitted with us, you will get a final notification as soon as we receive confirmation from our partner bank.
Although sharing additional details is outside of our reach, it has come to this decision as we must offer all of our customers a reliable and safe way to deliver their money to their loved ones at home.
On behalf of the whole team, I can not thank you enough for the time and effort invested into this situation and for all this time you had been in the Remitly family, the team and I wish you nothing but the best for you.
Best regards,
Lesther B.
Executive Escalation Team.
[email protected] | www.remitly.com
Dear XXXXXX
I hope you are having a good day during this holiday season.
My name is Lesther, from the Executive Escalation Team at Remitly. It will be a pleasure to help you regarding your most recent transfer that was cancelled and your account access.
I want to take this opportunity to thank you for the time you have shared with the Remitly family. It is our pleasure that you have selected us as your remittance company so you can send your money to your friends and family around the globe.
I tried to call you at the phone number you had registered, but my call was not connected and I was directed to your voicemail.
I want to thank you for bringing this situation to my attention. At Remitly one of our main objectives is to provide the most trusted financial service so our customers can have a peace of mind that their promises are delivered to their families and friends around the world as fast as possible. To be able to fulfill our vision, it is our responsibility to keep your information secure, and your money safe as well.
Truly this global pandemic has become a challenge for all of us, especially to the ones we love most in their home countries where the opportunities are more challenging. I went ahead and launched a full investigation of the details available in your account to find out the reason your transfer was cancelled and determine why you had troubles login back into your account.
After very careful consideration of the information I found, it is really had for me to let you know that your account will remain closed not only because we have duties as a regulated financial company, but because keeping your money and information safe is also our priority, we are working towards cancelling the last remittance you submitted with us, you will get a final notification as soon as we receive confirmation from our partner bank.
Although sharing additional details is outside of our reach, it has come to this decision as we must offer all of our customers a reliable and safe way to deliver their money to their loved ones at home.
On behalf of the whole team, I can not thank you enough for the time and effort invested into this situation and for all this time you had been in the Remitly family, the team and I wish you nothing but the best for you.
Best regards,
Lesther B.
Executive Escalation Team.
[email protected] | www.remitly.com
The problem with Cambodia is, that they don't really comply with international tax rules and the like. The consequence is, that banks are more and more getting hesitating to transfer into Cambodia.
What you may want to do is open a Cambodian bank account yourself, put the money there and feed the family with smaller amounts from that account. Take care to have your account at the same bank as the family, since interbank transfers tend to cost USD 5 on the sending and USD 2-3 on the receiving side.
Also gives you the option to transfer in smaller quantities, so you may get fewer requests before the end of the month to pledge early.
What you may want to do is open a Cambodian bank account yourself, put the money there and feed the family with smaller amounts from that account. Take care to have your account at the same bank as the family, since interbank transfers tend to cost USD 5 on the sending and USD 2-3 on the receiving side.
Also gives you the option to transfer in smaller quantities, so you may get fewer requests before the end of the month to pledge early.
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Having accounts in the same bank is convenient as transfers are instant (but even domestic interbank is normally complete within a few hours).v12 wrote: ↑Wed Dec 29, 2021 6:37 pmThe problem with Cambodia is, that they don't really comply with international tax rules and the like. The consequence is, that banks are more and more getting hesitating to transfer into Cambodia.
What you may want to do is open a Cambodian bank account yourself, put the money there and feed the family with smaller amounts from that account. Take care to have your account at the same bank as the family, since interbank transfers tend to cost USD 5 on the sending and
-3 on the receiving side.
Also gives you the option to transfer in smaller quantities, so you may get fewer requests before the end of the month to pledge early.
But... Interbank transfers are either free or have a minimal charge. It's not nearly as much as the $5 + $2-3 you mention. I think from ABA it is only 50 cents to send and Sathapana bank is free (to ABA anyway). Acleida is a small % with minimum of $1.
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It sounds like the problem is you. They have discovered something about you, or about someone with a similar name to you that means they don't want to do business with you.Cooker wrote: ↑Tue Dec 28, 2021 9:00 amTo me the problem seems to be with the intermediary bank.
Dear XXXXXX
I hope you are having a good day during this holiday season.
My name is Lesther, from the Executive Escalation Team at Remitly. It will be a pleasure to help you regarding your most recent transfer that was cancelled and your account access.
I want to take this opportunity to thank you for the time you have shared with the Remitly family. It is our pleasure that you have selected us as your remittance company so you can send your money to your friends and family around the globe.
I tried to call you at the phone number you had registered, but my call was not connected and I was directed to your voicemail.
I want to thank you for bringing this situation to my attention. At Remitly one of our main objectives is to provide the most trusted financial service so our customers can have a peace of mind that their promises are delivered to their families and friends around the world as fast as possible. To be able to fulfill our vision, it is our responsibility to keep your information secure, and your money safe as well.
Truly this global pandemic has become a challenge for all of us, especially to the ones we love most in their home countries where the opportunities are more challenging. I went ahead and launched a full investigation of the details available in your account to find out the reason your transfer was cancelled and determine why you had troubles login back into your account.
After very careful consideration of the information I found, it is really had for me to let you know that your account will remain closed not only because we have duties as a regulated financial company, but because keeping your money and information safe is also our priority, we are working towards cancelling the last remittance you submitted with us, you will get a final notification as soon as we receive confirmation from our partner bank.
Although sharing additional details is outside of our reach, it has come to this decision as we must offer all of our customers a reliable and safe way to deliver their money to their loved ones at home.
On behalf of the whole team, I can not thank you enough for the time and effort invested into this situation and for all this time you had been in the Remitly family, the team and I wish you nothing but the best for you.
Best regards,
Lesther B.
Executive Escalation Team.
[email protected] | www.remitly.com
ABA has cut off Wise from today
ផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 7:04 pmIt sounds like the problem is you. They have discovered something about you, or about someone with a similar name to you that means they don't want to do business with you.Cooker wrote: ↑Tue Dec 28, 2021 9:00 amTo me the problem seems to be with the intermediary bank.
Dear XXXXXX
I hope you are having a good day during this holiday season.
My name is Lesther, from the Executive Escalation Team at Remitly. It will be a pleasure to help you regarding your most recent transfer that was cancelled and your account access.
I want to take this opportunity to thank you for the time you have shared with the Remitly family. It is our pleasure that you have selected us as your remittance company so you can send your money to your friends and family around the globe.
I tried to call you at the phone number you had registered, but my call was not connected and I was directed to your voicemail.
I want to thank you for bringing this situation to my attention. At Remitly one of our main objectives is to provide the most trusted financial service so our customers can have a peace of mind that their promises are delivered to their families and friends around the world as fast as possible. To be able to fulfill our vision, it is our responsibility to keep your information secure, and your money safe as well.
Truly this global pandemic has become a challenge for all of us, especially to the ones we love most in their home countries where the opportunities are more challenging. I went ahead and launched a full investigation of the details available in your account to find out the reason your transfer was cancelled and determine why you had troubles login back into your account.
After very careful consideration of the information I found, it is really had for me to let you know that your account will remain closed not only because we have duties as a regulated financial company, but because keeping your money and information safe is also our priority, we are working towards cancelling the last remittance you submitted with us, you will get a final notification as soon as we receive confirmation from our partner bank.
Although sharing additional details is outside of our reach, it has come to this decision as we must offer all of our customers a reliable and safe way to deliver their money to their loved ones at home.
On behalf of the whole team, I can not thank you enough for the time and effort invested into this situation and for all this time you had been in the Remitly family, the team and I wish you nothing but the best for you.
Best regards,
Lesther B.
Executive Escalation Team.
[email protected] | www.remitly.com
I dont think the problem is with me as I have no criminal record and have never had any financial problems. Also why would they accept me as a customer and let me send money to Cambodia for a year and then block my account. I note that after doing a search on Western Union there are hundreds of customers that are upset from having their accounts blocked in the same manner as I have been blocked. Many have sent money, been blocked and not got their money back.
I have always believed that when you have a problem, you don't sweep it under the carpet and forget about it and let it fester . The solution is to find out what has caused the problem so you can fix it so it will not happen again. In a case like this Remitly will not say what has cause the problem so their name will now show up on a site which gives customer reviews an satisfaction [ already done ]
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Have you ever googled your name to see if there are any rogues with similar names?Cooker wrote: ↑Wed Dec 29, 2021 8:13 pmផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 7:04 pmIt sounds like the problem is you. They have discovered something about you, or about someone with a similar name to you that means they don't want to do business with you.Cooker wrote: ↑Tue Dec 28, 2021 9:00 amTo me the problem seems to be with the intermediary bank.
Dear XXXXXX
I hope you are having a good day during this holiday season.
My name is Lesther, from the Executive Escalation Team at Remitly. It will be a pleasure to help you regarding your most recent transfer that was cancelled and your account access.
I want to take this opportunity to thank you for the time you have shared with the Remitly family. It is our pleasure that you have selected us as your remittance company so you can send your money to your friends and family around the globe.
I tried to call you at the phone number you had registered, but my call was not connected and I was directed to your voicemail.
I want to thank you for bringing this situation to my attention. At Remitly one of our main objectives is to provide the most trusted financial service so our customers can have a peace of mind that their promises are delivered to their families and friends around the world as fast as possible. To be able to fulfill our vision, it is our responsibility to keep your information secure, and your money safe as well.
Truly this global pandemic has become a challenge for all of us, especially to the ones we love most in their home countries where the opportunities are more challenging. I went ahead and launched a full investigation of the details available in your account to find out the reason your transfer was cancelled and determine why you had troubles login back into your account.
After very careful consideration of the information I found, it is really had for me to let you know that your account will remain closed not only because we have duties as a regulated financial company, but because keeping your money and information safe is also our priority, we are working towards cancelling the last remittance you submitted with us, you will get a final notification as soon as we receive confirmation from our partner bank.
Although sharing additional details is outside of our reach, it has come to this decision as we must offer all of our customers a reliable and safe way to deliver their money to their loved ones at home.
On behalf of the whole team, I can not thank you enough for the time and effort invested into this situation and for all this time you had been in the Remitly family, the team and I wish you nothing but the best for you.
Best regards,
Lesther B.
Executive Escalation Team.
[email protected] | www.remitly.com
I dont think the problem is with me as I have no criminal record and have never had any financial problems. Also why would they accept me as a customer and let me send money to Cambodia for a year and then block my account. I note that after doing a search on Western Union there are hundreds of customers that are upset from having their accounts blocked in the same manner as I have been blocked. Many have sent money, been blocked and not got their money back.
I have always believed that when you have a problem, you don't sweep it under the carpet and forget about it and let it fester . The solution is to find out what has caused the problem so you can fix it so it will not happen again. In a case like this Remitly will not say what has cause the problem so their name will now show up on a site which gives customer reviews an satisfaction [ already done ]
Have you used your account to pay for any subscriptions to dodgy websites?
Did you ask Remitly if there is anything you can do to get your account reopened?
It seems really weird.
Cambodia transfers are definitely scrutinized, even for smallish amounts like a couple of thousands. I stopped long ago using WU that had become more and more useless.
For the occasional transfer we're using our regular banks where they know us - and even then I have to explain or provide some invoice to satisfy the compliance department.
For the occasional transfer we're using our regular banks where they know us - and even then I have to explain or provide some invoice to satisfy the compliance department.
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What does that mean? Are you talking about Incoming or outgoing?Guest wrote: ↑Wed Dec 29, 2021 7:06 pmABA has cut off Wise from today
Wha? It's true Cambodia has been moved to the highest level of money laundering risk - the lawyers I've used for 20 years needed a hell of a lot of extra info to continue representing me in the UK, but Wise refusing transfers???ផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 10:35 pmWhat does that mean? Are you talking about Incoming or outgoing?Guest wrote: ↑Wed Dec 29, 2021 7:06 pmABA has cut off Wise from today
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I can only imagine that they mean outgoing transfers.RobW wrote: ↑Thu Dec 30, 2021 7:37 amWha? It's true Cambodia has been moved to the highest level of money laundering risk - the lawyers I've used for 20 years needed a hell of a lot of extra info to continue representing me in the UK, but Wise refusing transfers???ផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 10:35 pmWhat does that mean? Are you talking about Incoming or outgoing?Guest wrote: ↑Wed Dec 29, 2021 7:06 pmABA has cut off Wise from today
AFAIK wises uses an intermediary bank to transfer to Cambodia so may be awkward to block incoming.
I read it wrong too. Will try an incoming soon and see what happens.ផោមក្លិនស្អុយ wrote: ↑Thu Dec 30, 2021 8:32 amI can only imagine that they mean outgoing transfers.RobW wrote: ↑Thu Dec 30, 2021 7:37 amWha? It's true Cambodia has been moved to the highest level of money laundering risk - the lawyers I've used for 20 years needed a hell of a lot of extra info to continue representing me in the UK, but Wise refusing transfers???ផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 10:35 pmWhat does that mean? Are you talking about Incoming or outgoing?Guest wrote: ↑Wed Dec 29, 2021 7:06 pmABA has cut off Wise from today
AFAIK wises uses an intermediary bank to transfer to Cambodia so may be awkward to block incoming.
You’re a very naughty crim’ in that case.RobW wrote: ↑Thu Dec 30, 2021 7:37 amWha? It's true Cambodia has been moved to the highest level of money laundering risk - the lawyers I've used for 20 years needed a hell of a lot of extra info to continue representing me in the UK, but Wise refusing transfers???ផោមក្លិនស្អុយ wrote: ↑Wed Dec 29, 2021 10:35 pmWhat does that mean? Are you talking about Incoming or outgoing?Guest wrote: ↑Wed Dec 29, 2021 7:06 pmABA has cut off Wise from today
Do the right thing and go straight. If not for the sake of you but for your country!
pew, pew, pew, pew!
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